Koala Gear - Joey Backpack

Backpack

Koala Gear

HK$1,699.00 HK$1,499.00
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HK$1,499.00
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SUPER ERGONOMIC AND BEAUTIFUL

Conventional everyday backpacks are uncomfortable. The main reason for this is that they direct the weight away from your body. JOEY is different!.

Hong Kong , Macau , China and Taiwan Customers

Suburban offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item fullfill the following requirement to be eligible for a return

  1. within 14 Days of receipt
  2. Brand New
  3. Original Condition with tags intact
  4. Original Packing
  5. No Drinking bottles / Hydration system can be refunded due to hygiene issues.

There are just 4 easy steps to exchange and/or refund/return online! 

Suburban Return Step English

STEP 1:

i) Contact us directly via returns@suburban.com.hk or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )

ii) Fill up the return slip included in your package. Indicate legibly:

  • return reason OR
  • exchange size and/or color

STEP 2:

Pack your items and the return slip back into our reusable SF-Express bag or to use your own packing and to pass it to a SF Express outlet / to arrange for a pick up by calling

  • 852-27300273 ( Hong Kong )
  • 853-2873-7373 ( Macau )
  • 95338 ( China )
  • P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number from SF-Express.


    STEP 3:

    Allow 2-5 working days for us to receive your return and examine the merchandise.


    STEP 4: 

    Lastly, look out for an email notification for refund once its processed. 

    International Customers

    STEP 1:

    i) Contact us directly via returns@suburban.com.hk or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )

    ii) Fill up the return slip included in your package. Indicate legibly:

    • return reason OR
    • exchange size and/or color

    STEP 2:

    Pack your items and the return slip and ship it back to us using a traceable Airmail service, please kindly note that it is buyer’s responsibility to pack the returning merchandise well and protected as Suburban will not be responsible of any damage / loss of the merchandise during the transit of the return.

    P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number .


    STEP 3:

    Allow 2-5 working days for us to receive your return and examine the merchandise.


    STEP 4: 

    Lastly, look out for an email notification for refund once its processed. 

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