Standard and Express Delivery
International orders will be shipped by Hong Kong Post / Royal Mail / Australian Post depending on the area that your posting address is.
All Hong Kong, Macau and China orders will be shipped with S.F Express delivery service.
Hong Kong orders will also be offered a 2 hour express delivery service provided by S.F Express Delivery Service, cut off time will be 5:30 P.M daily with the following areas :
Industrial and commercial areas within Hong Kong Island and specified area within Kowloon*
*Service coverage in Kowloon includes:
East Kowloon District: Kowloon Bay, Kwun Tong, Yau Tong and San Po Kong
West Kowloon District: Tsim Sha Tsui, Jordan, Yau Ma Tei, Mong Kok, Prince Edward and Tai Kok Tsui
To check the status of the shipment, please visit aftership.com and enter the tracking number.
Free shipping will be applied to orders automatically that meet the set minimum cart total required excluding print, sale or discounted products. Furthermore free shipping coupons cannot be applied in conjunction with promotional or discount coupons. Your order will be shipped using our standard shipping method.
International Delivery Times and Cost
Orders placed after 9:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed the next business day.
Orders placed using our standard shipping will be processed within 3 business days.
Import Taxes & Duties
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Suburban. For further details of charges, please contact your local customs office.
In some occasions packages may be delayed due to custom clearance.
Customs & Regulations
Customers should check local postal regulations for restricted items, as Suburban cannot be held liable for any items that are not accepted into the regarding country.
All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date upon receiving notice from the brand.
Should you place an order consisting of both a regular and a pre-order product, you will be receiving two separate shipments. The first package will include all your regular products. The second package, which will come at a later date, will include your pre-order product.